How to protect your mobile number by migrating your phone system to the cloud.
Traditional office phone systems have not kept up with the changing demand of business.
It’s rare that you’ll be able to answer your desk phone every day. Instead you might be working remotely, and, it’s important to be contactable even when between meetings or travelling.
Thus many businesses use mobile phones, but this introduces a number of challenges:
Employees may end up with a desk phone and a mobile, resulting in missed calls to one or the other and more voicemail to manage.
Personal mobile numbers aren’t owned by the company. When an employee leaves, the company loses control of communication.
The cost of company-supplied mobiles can add up, and keeping track of handsets, SIM cards, and phone plans adds to admin overhead.
Mobile calls cannot be recorded for compliance and quality assurance.
Some employees may not be comfortable giving out their personal phone number for work purposes.
New legislation aims to discourage managers from contacting employees outside of normal business hours. It’s important to give employees the tools to ‘switch off’ and screen calls, but this is harder when relying on personal mobiles.
AION and Microsoft Teams provides easy and cost-effective unified communications
Microsoft Teams is similar to Zoom in that it can be used for video calling, chat, and more. But did you know it also offers phone calling?
When paired with an AION phone plan, you can use Microsoft Teams for phone calling to and from standard phone numbers.
You can use your laptop microphone, a headset, or the Teams app on your mobile.
This way, you can use your work phone number from anywhere, and on any device. This is even better than a mobile phone as you can use the same number across multiple devices.
Calls can be tracked and recorded, and users can easily control their availability with the do-not-disturb feature.
A Teams phone and number can be set up quickly, and when an employee departs, the number can be deleted, or given to a new user, or re-routed to reception or a pre-recorded message.
Teams offers all the usual PBX features like time conditions, IVR (press 1 for …) ring groups, voicemail, diversion, and more.
There’s also traditional deskphones that connect to your Teams phone system which are useful for shared areas like meeting or conference rooms.
Your existing phone numbers can be ported to Teams - ask us how.